Privacy Policy

Introduction

Neat Neighbours ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website neatneighbours.co.uk and our services.

Information we collect

We collect information you give us and information collected automatically:

• Contact details: name, email address, phone number when you submit a contact or booking form.
• Booking details: service type, address, scheduling preferences.
• Payment details: We do not store full card data on our servers — payments are processed via our payment provider. We may retain anonymised billing references for records.
• Usage data: information about how you use the site (pages visited, form submissions, IP address) collected via cookies and logs.

How we use your information

We use the data to:

• Provide and manage your bookings and communications.
• Respond to enquiries and provide customer support.
• Improve our website and services through analytics.
• Send you service-related messages (appointment reminders, updates).

Cookies and tracking

We use cookies and similar technologies to make the site work and to analyse traffic. You can manage cookies in your browser settings. Third-party services (e.g. Google Analytics) may place cookies — see their privacy policies for more details.

Sharing and third parties

We may share data with:

• Service providers who support our website (hosting, email, payment processors).
• Legal or regulatory bodies when required by law.

We never sell your personal information to third parties.

Data retention

We keep personal information only as long as necessary for the purposes described (for example, records for bookings and tax purposes). If you ask us to delete your personal data, we will comply where possible unless we are required to retain it by law.

Your rights

You have rights under data protection laws, such as the right to access, correct, or delete your personal data, and the right to object to certain processing. To exercise these rights, contact us using the details below.

Security

We use reasonable administrative and technical measures to protect your information. No system is 100% secure, so please contact us if you suspect any unauthorised access.

Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will take steps to delete it.

Changes to this policy

We may update this policy from time to time. We will post the updated policy on this page and update the "Last updated" date.

Contact us

If you have questions or want to exercise your rights, get in touch:

Email: hello@neatneighbours.co.uk
Address: Neat Neighbours, [Your business address]